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Information About Your Order (Part 1 of 4)
Thank you for participating in the Snappy Secret Shopper Program! Please fill out this survey to help us record your experience. To begin, let us gather some basic information about your order.
Name
*
First
Last
Please tell us the name used when placing your order. This will allow us to find your order and look into any issues you encountered.
Which Snappy location did you visit?
*
Alexandria, KY
Batavia, OH
Bright, IN
Brooksville, KY
Brownstown, IN
Burlington, KY
Carrollton, KY
Clovis, NM
Cold Spring, KY
Columbus, IN
Corbin, KY
Cynthiana, KY
Dent/Taylor Creek, OH
Dry Ridge, KY
East Town/Knoxville, TN
Edinburgh, IN
Eminence, KY
Erlanger, KY
Falmouth, KY
Florence/Union, KY
Ft Thomas, KY
Ft Wright, KY
Greensburg, KY
Hardin Valley, TN
Independence, KY
Jackson, TN
La Grange, KY
Lawrenceburg, IN
Mayfield, KY
Maysville, KY
New Richmond, OH
Owenton, KY
Richmond, KY
Richwood, KY
Rising Sun, IN
Seaman, OH
Seymour, TN
Springfield, KY
Taylorsville, KY
Union City, TN
Walton, KY
Warsaw, KY
West Union, OH
Options are sorted alphabetically by city.
What date did you place your order?
*
MM slash DD slash YYYY
What time did you place your order? (Estimates are okay)
*
Hours
:
Minutes
AM
PM
AM/PM
How did you place your order?
*
In Person
By Phone
Online at snappytomato.com
Snappy Tomato phone app (Android)
Snappy Tomato phone app (iPhone)
Third Party (DoorDash, Uber Eats, EZcater, etc.)
Ordering Experience (Part 2 of 4)
Please rate your ordering experience.
Please rate your customer service experience when placing your order.
*
Please enter a number from
1
to
3
.
1 (terrible) to 3 (excellent)
Was the store associate knowledgeable enough to help you effectively?
*
Please enter a number from
1
to
3
.
1 (terrible) to 3 (excellent)
Did the store associate give you their name?
*
Yes
No
I don't remember.
Did the store associate greet you and declare the Snappy location you were calling (ie. "Thank you for calling Snappy of Burlington...")?
*
Yes
No
I don't remember.
Please rate the layout of the ordering platform you used. (ie. Were you able to find what you wanted?)
*
Please enter a number from
1
to
5
.
1 (terrible) to 5 (excellent)
Please rate the process/flow of the ordering platform you used. (ie. Were you able to intuitively do everything you wanted?)
*
Please enter a number from
1
to
5
.
1 (terrible) to 5 (excellent)
Did you receive a confirmation email after placing your order?
*
Yes
No
If your ordering experience was less than perfect, please describe the problems you encountered. Otherwise, skip this question.
Pickup/Delivery Experience (Part 3 of 4)
Please rate your experience when picking up or having your order delivered.
Was your order ready or delivered when you expected it?
*
Please enter a number from
1
to
3
.
1 (terrible) to 3 (excellent)
Please rate your customer service experience when receiving your order.
*
Please enter a number from
1
to
3
.
1 (terrible) to 3 (excellent)
Was the store associate's appearance professional?
*
Please enter a number from
1
to
3
.
1 (terrible) to 3 (excellent)
If your pickup/delivery experience was less than perfect, please describe the problems you encountered. Otherwise, skip this question.
Food Quality (Part 4 of 4)
Please describe the quality of the order you received.
Was your order correct?
*
Yes
No
If your order quality was less than perfect, please describe the problems you encountered. Otherwise, skip this question.
Food Pictures
*
Drop files here or
Select files
Max. file size: 10 MB, Max. files: 5.
Please share 1-5 pictures of the food you received, as it appeared in the box.
Phone
This field is for validation purposes and should be left unchanged.
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